Frequently Asked Questions


Payment

What forms of payment do you take?


Visa, Mastercard, American Express, Discover, personal check, and Pay Pal. Through Pay Pal you can use your Pay Pal account or American Express, Discover, eChecks, Visa, and Mastercard.
 

Can I pay by check?

Payments are through Credit card, personal check, and Pay Pal. Pay Pal does have a form of check you can use called an e-Check.

Can I pay over the phone or by mail?

All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.

Can I email you my order and credit card information?

Email is not considered a secure form of communication, and can be intercepted as it travels across the Internet. We recommend that you do not give us your credit card number or any sensitive information via email.

Processing, Shipping, and Returns

Do you offer free shipping?

United states and Canadian Customers now receive free shipping with the following assumptions:

  • FREE First-Class OR Priority Mail Shipping to US customers for orders over $50.00, this includes kits! 
  • FREE First-Class International Shipping to CANADA customers for packages up to 4 pounds for orders over $50.00.
  • Free shipping is not available for wholesale customers, teachers or bulk purchasing.
When will my order be processed?

Most orders will be processed and mailed within 24-72 hours of placing your order. Large orders will take longer to process. Processing your order does not include shipping time.

How secure is your website?

Aromatics International features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Aromatics International. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Aromatics International.

What if I want to change/cancel my order after it has been placed?

Our orders are processed quickly.  Cancellations must be within 2 hours following order completion. Once the oils have been mailed we will require full payment.

What are your shipping charges based on?

Our shipping charges are based on the weight of your order, and where it is being shipped. We use the United States Postal Service Priority Mail for domestic and international shipping.

Do you ship internationally?

We ship internationally using the United States Postal Service Priority Mail. International shipping charges are based on the weight of your order, and where it is being shipped. Please note that the United States Postal Service Priority mail only tracks in the United States.  If you require international tracking, please select Express Mail International . To learn more about the USPS international shipping and shipping restrictions visit visithttp://www.usps.com/international/prioritymailinternational.htm

Do you accommodate bulk orders?

Yes. Please visit our bulk orders page for information on bulk orders. All of our bulk sizes and custom bulk orders are at a significant discount.

How are your oils packaged?

We strive to use recyled packing material whenever possible. Small bubble bags are used for the essential oils. In a wholesale order, the essential oils might be packaged in a protected box instead of the small bubble bags.

What kind of a container are the bulk oils shipped in, and how do I open these containers?

All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy. Occassionally 4 and 8 ounce amber glass bottles might be used for the same sized oils ordered 

You can replug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that all the distillers use for shipping, but glass is always most ideal for oils.

What if I can't find the country I want to ship to in the drop-down menu?

If you do not see the country you want to ship to in the drop-down menu, we do not offer International Shipping to that country due to the regulations of the United States Postal Service.

What is your return policy?

Here at Aromatics International, finding and selling the highest quality essential oils is our mission and passion. We want our customers to love our products as much as we do. If, for any reason you are not completely satisfied with the quality of your purchase, please contact us within 30 days of receipt for prompt replacement, exchange, or credit. 

In order to ensure the quality of our products we adhere to strict shelf life and temperature storing guidelines. As such we kindly request that you contact us as soon as possible within these 30 days to arrange a replacement, exchange, or credit.

Please note that customers are responsible for any additional shipping costs on replacements or exchanges.

For a refund, bottles must be unopened and restocking fees up to 25% may occur.

Product Questions

Do you sell gift certificates?

Yes, online gift certificates are available here.

You don't offer the products I'm looking for, what should I do?

Please contact us with any special requests.  We are often able to import oils directly for special orders.  We are also happy to personally recommend excellent, reputable resources for carrier oils and other aromatherapy products.

How do I know the products you carry are 100% pure, natural, and free of chemicals and pesticides?

In order for essential oils to have a therapeutic effect we believe they must be pure plant extracts. The best way to assure the purity of each batch of oil is by testing the oil with Gas Chromatography/ Mass Spectrometry (GC/MS). At Aromatics International every batch of oil purchased from a distiller or distributor is tested with GC/MS. We only buy from distillers and distributers who sell oils extracted from plants that have not been sprayed or treated with any chemicals.

Are your oils organic?

All of Aromatics International’s essential oils are either certified organic, wild crafted, or unsprayed. All of the oils we sell are free of chemicals, herbicides, and pesticides. This supports the health and vitality of the soil, the plant, and therefore the essential oil itself.
 

What are your prices based on?

The pricing of essential oils is based on the amount of oil in the plant and how easily the oil can be extracted from the plant.