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Frequently Asked Questions

Payments

Email is not considered a secure form of communication, and can be intercepted as it travels across the Internet. We recommend that you do not give us your credit card number or any sensitive information via email.
Payments are by Credit card, Apple Pay, Google Pay and Pay Pal. Pay Pal does have a form of a check you can use called an e-Check.
All web store payments are made through the website. If you wish to email your order and call us with your credit card number, please send us an email and let us know.
We are excited to offer promotional codes often, but only one discount at a time can be applied to your order. 
Aromatics International features safeguards that allow you to enjoy your shopping experience without having to worry about the security of your credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line. Our checkout process takes place in a secure environment using Secure Socket Layer (SSL) technology, which encrypts the data you submit to Aromatics International. SSL technology is an industry standard and among the best software available today for secure commerce transactions. All sensitive information you enter during the checkout process (including credit card number, name and address) is encrypted under this protocol while traveling the Internet. We do not share or sell any information you submit to Aromatics International.
Visa, Mastercard, American Express, Discover, Apple Pay, Android Pay, Google Pay and PayPal. Through PayPal, you can use your Pay Pal account or American Express, Discover, eChecks, Visa, and Mastercard.

Processing-Shipping-and Returns

Yes! We ship internationally and offer a number of shipping options. International shipping charges are based on the weight of your order, and where it is being shipped. For more information please see our Shipping & Returns page.
We strive to use recyled packing material whenever possible. Small bubble bags are used for the essential oils. In a wholesale order, the essential oils might be packaged in a protected box instead of the small bubble bags.
Our shipping charges are based on the weight of your order, and where it is being shipped. We use the United States Postal Service for domestic shipping; and UPS for domestic and international shipping.
Our orders are processed quickly. Cancellations must be within 2 hours following order completion. Please contact our customer service team at team@aromatics.com or 406-273-9833.

At Aromatics International, providing the highest quality essential oils to our customers is our passion and we want our customers to love our products as much as we do. If, for any reason you are not completely satisfied with the quality of your purchase, please return items to us within 60 days of purchase for either a full refund or replacement. For more information please see our Shipping & Returns page.

All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy. Occassionally 4 and 8 ounce amber glass bottles might be used for the same sized oils ordered

You can replug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that all the distillers use for shipping, but glass is always most ideal for oils.

Most orders will be processed and mailed within 24-72 hours of placing your order. Processing of your order does not include shipping time. We do offer a number of shipping options that we promise to process same day for US domestic shipments or next day for international shipments. For more information please see our Shipping & Returns page.

Product Questions

Essential oils can be wonderful for children! We recommend only using essential oils on kids above the age of 5, as children are more delicate and can be harmed from the very concentrated chemical constituents found within the oils. Their systems are simply unable to process some essential oils effectively.

From ages 5-10, essential oils may be used by diluting them with carrier oils. We recommend a 1-percent dilution rate, meaning 5-6 drops of essential oil per 1 ounce of carrier.

Carrier oils, butters, and hydrosols are safe and wonderful for use on any age of child!  It is best to always test a small area first. 

We have so much love for the ones who have paved the way for us! Naturally, within the aging process, those who have delicate and fragile skin will have more things to be aware of when beginning the use of essential oils.

Be sure to always contact your healthcare provider before using essential oil, as it could have adverse effects if used in conjunction with prescribed medication.

But of course, aromatherapy can be wonderful and renewing at any age! We do recommend using a 1-2 percent dilution rate for our seniors, meaning one should provide 1-2 ounces of carrier product with 5-10 drops of essential oil.

All of Aromatics International’s essential oils are either certified organic, wildcrafted, or organically crafted. All of our oils and natural aromatherapy products are free of chemicals, herbicides, and pesticides. This supports the health and vitality of the soil, the plant, and therefore the essential oil itself.
Here at Aromatics International, we test all our oils with GC/MS, and all the oils we buy are distilled from plants that are either certified organic, organically grown, or wildcrafted. All are grown without the use of chemical pesticides. We do consider our oils food grade, however, we do not recommend using essential oils internally, as many people do not have the proper knowledge and experience to safely do so. Because of this, all of our labels say for external use only. Read more about our approach to aromatherapy here.

The preference is yours! Carrier oils do have the tendency to solidify or coagulate, forming small solids in cool temperatures. You may want to store them at room temperature or place in warm water so they are easier to work with after refrigeration.

We do recommend you refrigerate aloe vera, as it is not an oil and does best in these cooler temperatures.

The choice is completely up to you! We do advise keeping your oils in a cool, dark location and away from direct sunlight to reduce the risk of oxidation. 

Refrigerating your hydrosols is a great idea! For each of our products, you should place them in a cool, dark location and keep them away from direct sunlight. If you wish, hydrosols can be frozen, keeping in mind that hydrosol and liquids alike expand up to 10 percent when frozen, which could possibly result in a broken glass bottle.

We do not have samples at this time, but stay tuned for updates! We do carry a 5 mL size of most of our essential oils.
In order for essential oils to have a therapeutic effect we believe they must be pure plant extracts. The best way to assure the purity of each batch of oil is by testing the oil with Gas Chromatography/ Mass Spectrometry (GC/MS). At Aromatics International every batch of oil purchased from a distiller or distributor is tested with GC/MS. We only buy from distillers and distributers who sell oils extracted from plants that have not been sprayed or treated with any chemicals.

Yes, you can absolutely use PET plastic to store blends that are in a carrier oil, but we prefer using glass bottles.


If you haven’t already checked it out, we have a lovely blending and recipe section on our website!

Because our products are packaged in a box and are not sitting in direct sunlight, they should remain safe and unharmed until you are able to open this order. If you have purchased a solid carrier from us, the carrier will melt if left in the heat. Once it is placed in a cool, dark location, it will resolidify.

Essential oils, blended or not, do not do well when in contact with rubber. The oils will eat away at the rubber and parts of the rubber might break down into the oil blend. For proper storage, use a regular cap without the rubber dropper.

The pricing of essential oils is based on the amount of oil in the plant and how easily the oil can be extracted from the plant.
Please contact us with any special requests. We are often able to import oils directly for special orders. We are also happy to personally recommend excellent, reputable resources for carrier oils and other aromatherapy products.