Frequently Asked Questions
At Aromatics International, providing the highest quality essential oils to our customers is our passion and we want our customers to love our products as much as we do. If, for any reason you are not completely satisfied with the quality of your purchase, please return items to us within 60 days of purchase for either a full refund or replacement. For more information please see our Shipping & Returns page.
All the bulk oils are packed in special aluminum bottles. To open these aluminum bottles take a pair of pliers and open the white plastic tab. Then there will be a clear plug with a ring. Don't use your fingers or pliers to pull the ring, gently use the pliers to remove the plug along the edge of the bottle, go slow and it is easy. Occassionally 4 and 8 ounce amber glass bottles might be used for the same sized oils ordered
You can replug the bottle, but ultimately you want to pour your oil into glass bottles. You can store it in the aluminum for a month or more as it is a non-reactive substance that all the distillers use for shipping, but glass is always most ideal for oils.
Essential oils can be wonderful for children! We recommend only using essential oils on kids above the age of 5, as children are more delicate and can be harmed from the very concentrated chemical constituents found within the oils. Their systems are simply unable to process some essential oils effectively.
From ages 5-10, essential oils may be used by diluting them with carrier oils. We recommend a 1-percent dilution rate, meaning 5-6 drops of essential oil per 1 ounce of carrier.
Carrier oils, butters, and hydrosols are safe and wonderful for use on any age of child! It is best to always test a small area first.
We have so much love for the ones who have paved the way for us! Naturally, within the aging process, those who have delicate and fragile skin will have more things to be aware of when beginning the use of essential oils.
Be sure to always contact your healthcare provider before using essential oil, as it could have adverse effects if used in conjunction with prescribed medication.
But of course, aromatherapy can be wonderful and renewing at any age! We do recommend using a 1-2 percent dilution rate for our seniors, meaning one should provide 1-2 ounces of carrier product with 5-10 drops of essential oil.
The preference is yours! Carrier oils do have the tendency to solidify or coagulate, forming small solids in cool temperatures. You may want to store them at room temperature or place in warm water so they are easier to work with after refrigeration.
We do recommend you refrigerate aloe vera, as it is not an oil and does best in these cooler temperatures.
The choice is completely up to you! We do advise keeping your oils in a cool, dark location and away from direct sunlight to reduce the risk of oxidation.
Refrigerating your hydrosols is a great idea! For each of our products, you should place them in a cool, dark location and keep them away from direct sunlight. If you wish, hydrosols can be frozen, keeping in mind that hydrosol and liquids alike expand up to 10 percent when frozen, which could possibly result in a broken glass bottle.
Yes, you can absolutely use PET plastic to store blends that are in a carrier oil, but we prefer using glass bottles.
If you haven’t already checked it out, we have a lovely blending and recipe section on our website!
Because our products are packaged in a box and are not sitting in direct sunlight, they should remain safe and unharmed until you are able to open this order. If you have purchased a solid carrier from us, the carrier will melt if left in the heat. Once it is placed in a cool, dark location, it will resolidify.
Essential oils, blended or not, do not do well when in contact with rubber. The oils will eat away at the rubber and parts of the rubber might break down into the oil blend. For proper storage, use a regular cap without the rubber dropper.