All our oils are stored in excellent conditions - in a dark, cold room kept at 60-65 degrees Fahrenheit.
We personally import all the oils we sell directly from distillers and a few co-op distributors.
Every single one of our essential oils is either Distiller Certified Organic, Wildcrafted, or Organically Crafted. All of the essential oils sold on our website are free of chemicals, herbicides, and pesticides. We use these 3 terms to describe the growing conditions of the plants used to distill our essential oils. "Certified Organic" means that the distiller we buy the oil from is Certified Organic. "Wildcrafted" means the distiller has harvested plants that are growing wild and distilled those plants. "Unsprayed" means the distiller is not certified organic and is growing the plants without the use of chemicals, herbicides, and pesticides.
We ship all orders in the continental United States by USPS Priority Mail or Parcel Post depending on your choice. Estimated shipping time is 2-3 business days for Priority Mail and 7-10 business days Parcel Post. We ship internationally by USPS International Priority Mail. Shipping charges will be added to the total of the order during checkout.
Insurance available at checkout. Insurance will protect you as a recipient of the products in case of damage or loss.
Note: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. Aromatics International is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 10-14 days.
Aromatics International is not responsible for mail service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
Because our orders are processed so quickly, cancellations must be within 2 hours following order completion. Once the oils have been mailed we will require full payment.
Most orders will be processed within the day they are received and mailed within 24-48 hours.
If an order is canceled before shipping, the entire amount is refunded.
We will do our best to accommodate you if the order has not been packed and/or shipped. If your order has already been packed and you wish to add on, the addition may need to be considered a new order.
Here at Aromatics International, finding and selling the highest quality essential oils is our mission and passion. We want our customers to love our products as much as we do. If, for any reason you are not completely satisfied with the quality of your purchase, please contact us within 30 days of receipt for prompt replacement, exchange, or credit.
In order to ensure the quality of our products, we adhere to strict shelf life and temperature storing guidelines. As such we kindly request that you contact us as soon as possible within these 30 days to arrange a replacement, exchange, or credit.
Please note that customers are responsible for any additional shipping costs on replacement or exchanges.
For a refund, bottles must be unopened and restocking fees up to 25% may occur.