Please note that bulk items, and international orders are not eligible for free shipping promotions. Additionally, free shipping may not be combinable with other discount codes unless explicitly stated in the promotion. Please review these exclusions carefully before placing your order to ensure you understand our shipping policies.

Our Free shipping promotion is not combinable with other discounts or promotional offers unless specifically stated in the promotion. This means that if you apply a discount code at checkout, the free shipping offer may not be available unless it is explicitly mentioned in the promotion's terms and conditions. Please refer to the details of the specific promotion to understand if free shipping can be combined with other discounts.

We often offer free shipping options. We currently offer free shipping on US orders over $99 and free US returns.

Exclusions to free shipping: Please note that Bulk items and international orders are not eligible for free shipping promotions. Additionally, free shipping may not be combinable with other discount codes. Bulk orders are not eligible for returns, replacements, exchanges, or refunds. If for any reason you feel that there is a quality issue with your bulk oil please notify our team within 14 days of delivery and send a small sample back for testing.

Yes! We also offer Expedited, Two Day and Next Day services on US orders for people who just can't wait. Shipping times and costs are available at checkout.

Please note that Bulk items and international orders are not eligible for free shipping promotions. Please note that Bulk orders are not eligible for returns, replacements, exchanges or refunds. If for any reason you feel that there is a quality issue with your bulk oil then please notify our team within 14 days of delivery and send a small sample back for testing.

Orders are processed and dispatched from our workshop during regular business hours (Monday through Friday excluding major US holidays).

For Expedited, Two Day and Next Day services, we typically dispatch your shipment the day you order, if ordered before 2pm ET on a working day. Expedited orders are prioritized before standard orders.

We strive to ship all orders as quickly as possible to ensure prompt delivery. However, please be aware that processing delays may occur during sale events and peak shopping days. We recommend allowing for additional time during these periods.

If you have a specific deadline or need your package by a certain date, we recommend contacting our customer service team, for assistance. They can help you choose the right shipping method to ensure your package arrives on time. Please provide them with the necessary details, such as your order number, desired delivery date, and shipping address.

Please double-check your shipping address before completing your order. If a package is returned to us because the address provided at checkout was incorrect or incomplete, the customer will be responsible for any additional shipping charges required to resend the order.

Free shipping is not available for those receiving wholesale, teaching, professional, or bulk product discounts at this time.

We regret to inform you that we no longer offer free international shipping on our products. Due to increasing costs associated with international shipping, we have made the difficult decision to discontinue this service. However, we still provide competitive shipping rates for our international customers, ensuring swift and secure delivery of your orders. Our team has negotiated affordable shipping options to offer you the best possible rates. For further assistance in choosing the most suitable shipping method for your international orders, please don't hesitate to contact our customer service team. We appreciate your understanding and continued support as we strive to enhance our services. 

Yes, this is likely! Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient before the package can be delivered or collected. For some countries we will collect these for you. Any orders that are returned/rejected because of unpaid charges will be refunded minus any shipping costs we incur.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery and we'll make it right - we'll cover return shipping on eligible US returns and refund or replace the item once it's received and inspected.

Opened products returned for scent preference or change of mind can't be accepted, since opened bottles can't be restocked.

On Sale, expired, and retired-label items are final sale.

EU customers keep their 14-day right of withdrawal for any reason.

Please note that Bulk orders are not eligible for returns, replacements, exchanges or refunds. If for any reason you feel that there is a quality issue with your bulk oil then please notify our team within 14 days of delivery and send a small sample back for testing.

At Aromatics International, providing the highest quality products to our customers is our passion, and we want our customers to love our products as much as we do. Please contact our customer service team, or you can call us at (406) 273-9833.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Once approved, a refund will automatically be applied to your original method of payment if items were damaged, defective, or incorrect; store credit will be granted for unopened items. Opened or used items are not eligible for refunds.

Accidents do happen. If your retail order arrived damaged we will arrange for a replacement to be shipped at no cost to you.

Please contact our customer service team, or you can call us at (406) 273-9833.

No, we cannot issue cash refunds for gift cards.