Refund policy

At Aromatics International, we stand behind the quality of everything we sell. If your order arrives damaged, defective, incorrect, or with a genuine quality issue, we'll make it right.

How to start a return
Contact us within 14 days of delivery, or use our self-serve returns page. Please reach out for a return authorization before sending anything back, so we can route it correctly and cover shipping where it applies. Once we receive and inspect the item, we'll issue your refund or send a replacement - whichever you prefer. Refunds are processed within 5-7 business days of inspection.

How refunds are issued:

  • If the problem is ours (damaged, defective, or wrong item), we refund to your original payment method, or send a replacement.
  • For unopened items returned by choice (change of mind), we issue store credit to your account.

Who pays return shipping
If the problem is ours, we cover it - we pay return shipping on eligible US returns for items that arrive damaged, defective, or incorrect. If you're returning an unopened item by choice, return shipping is your responsibility. For orders outside the US, return shipping is the customer's responsibility.

Products Eligible for return or refund

  • Unopened items, returned within 14 days (store credit).
  • Any item with a fulfillment or quality problem - damaged in transit, leaking, wrong item received, or a product defect (refund or replacement).

Products Not eligible for return or refund

  • Opened or used products returned for scent preference or change of mind. For safety and hygiene, opened bottles cannot be restocked or resold.
  • On Sale, expired, and retired-label items - final sale
  • Bulk-size items - final sale
  • Gift cards - we cannot issue cash refunds for gift cards.

Damaged on arrival
If a retail order arrives damaged, we'll ship a replacement at no cost - just contact us with a photo.

Bulk oils
If you believe there's a quality issue with a bulk oil, notify our team within 10 days of delivery and send a small sample back for testing.

EU customers
You retain your statutory right of withdrawal - you may cancel an order for any reason within 14 days of receiving it.

We cannot pay for the shipping of returns for orders outside of the United States.

Please note that Bulk items not eligible for free shipping promotions. Please note that Bulk orders are not eligible for returns, replacements, exchanges or refunds. If for any reason you feel that there is a quality issue with your bulk oil then please notify our team within 14 days of delivery and send a small sample back for testing. 

Note: On Sale products are final sale, and may not be returned. Expired product and retired label items are also considered final sale.

Please contact our customer service team or you can call us at (406) 273-9833.